How long do I have to wait for my SwissSign Certificate?
Answer
The issuance speed for SwissSign certificates depends on the certificate type and reaches from a few seconds up to 10 business days for certificates, which require an intensive manual verification of the requester, of the organization or of the domain. These deadlines are valid after reception of the registration documents by SwissSign and can be held under the exclusive condition that all documents are correct and complete.
An exception are those certificates with automated issuance, which do not require submission of documents (eg. domain-validated-only SSL). These certificates are usually issued immediately.
Issuance speed for SSL Certificates:
- SSL Silver: a few seconds or minutes
- SSL Silver Wildcard: a few seconds or minutes
- SSL Gold: up to 2 business days
- SSL Gold Wildcard: up to 2 business days
- SSL Gold UCC / SAN: up to 2 business days
- SSL Gold EV (Extended Validation): 5 to 10 business days
Issuance speed for Personal Certificates:
- Personal Silver ID: a few seconds or minutes
- Personal Gold ID: up to 2 business days
- Employee Gold ID: up to 2 business days
Issuance speed for Organization Certificates:
- Organization Certificate on Smartcard: 5 to 10 business days (except hardware delivery outside Switzerland)
- Organization Certificate for HSM: 5 to 10 business days
Issuance speed for other Certificates:
- Code Signing Certificate: up to 2 business days
These deadlines are standard values and may be subject to extraordinary exceptions (eg. important workload of the registration authority). In addition, processing time for countries, in which SwissSign has not yet issued certificates, may exceed the indicated deadlines.
